With the latest version of Viber installer on my phone I tried to activate it also on my fresh Windows 11 setup. It did not work. I re-installed the latest version of Viber for Windows 21.3.1 several times. Each time I also removed the Viber folder from the Username/AppData/Roaming if that was maybe a cause of the problem. I also deactivated my macOS Viber to check if that was the issue only to end up with the same problem. Now I could not activate Viber on 2 computers. At the end I managed to activate it.
- I installed Viber version 18.7.0.
- Activation did go though.
- Then I updated Viber to latest version.
No idea why this worked. Random.
One of the Nielsen’s heuristics is “Help users recognize, diagnose, and recover from errors”. This Viber error message breaks it big time. Their team did not respond on numerous requests over 3 weeks. And apparently I’m not the only one with the same issue. User [deleted] on Reddit wrote:
i have the same issue and Viber support is useless, it has been over 2 weeks now and every support ticket is a pointless “reinstall the app” message and they don’t reply after.
